At Freqens, protecting your personal data is our priority. Whether you use the website https://www.freqens.com (the " Website") and/or the platform FREQENS (the “ Platform”), we may collect personal data about you.
The purpose of this policy is to inform you about how we process your personal data in compliance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the " GDPR") and French Data Protection Law n° 78-17 of 6 January 1978 (together the " Applicable Regulations").
Who is the data controller?
The data controller is FREQENS, a simplified joint-stock company (“société par actions simplifiée”) registered with the Registry of Trade and Companies of Paris under the number 982 333 783 and whose head office is located at 10 rue de Penthièvre, 75008 Paris (“ Us” or “ We”) when browsing on our Website or our Platform or to manage our contractual relations with our customers.
However, when we provide our services to our customers, we process personal data on their behalf and for their own purposes. Our customers act therefore as data controllers in accordance with Article 4 of GDPR while we act as data processor.
What personal data we collect?
Personal data is data that identifies an individual directly or indirectly, in particular by reference to an identifier such as a name.
We may collect the following personal data:
- Identification data (e.g., full name, email addresses, telephone number);
- Data relating to your professional life(e.g., company name, position/function, number of employees, LinkedIn URL, resume);
- Data relating to the contractual relationship;
- Login data(ID and login on our Platform);
- Data related to recordings from telephone and video calls with Us (e.g., content of the calls, dates of the calls);
- Browsing data(IP address, pages viewed, date and time of connection, browser used, operating system, user ID, MAID, user behavior);
- Economic and financial data (e.g., bank details);
- Any information you wish to send us as part of your contact or demo request.
We inform you, when collecting your personal data, whether some of these data are mandatory or optional.
How do we collect your personal data?
We have collected your data:
- Either because you have provided it to us directly (e.g., by filling in a contact request form on our Site or by creating an account on our Platform);
- Or because we have collected it indirectly, via commercial partners, service providers or database enhancement tools.
On what legal basis, for what purposes and for how long do we keep your personal data?
| Objectives | Legal Basis | Data Retention Period |
|---|---|---|
| To provide you with our services available on our Platform through your account | Performance of a contract to which you are party and/or taking steps at your request prior to entering into a contract | When you have created your account: personal data are retained for the duration of your account. Your connection logs are kept for 1 year. |
| To perform operations related to contracts, invoices, and customer relationship management | Performance of a contract to which you are party | Personal data is retained for the duration of our contractual relationship. In addition, data relating to your transactions (with the exception of your banking data) are archived for 5 years. |
| To create a database of customers and prospects | Our legitimate interest in developing and promoting our business | For our customers: their personal data is retained for the duration of our business relationship. For our prospects: their personal data is retained for 3 years from the last contact with us. |
| To send direct marketing mailings | Our legitimate interest in informing our customers and prospects of our latest news | Personal data is retained for 3 years starting from the last contact with us. |
| To improve our services | Our legitimate interest in improving our services | Recording of telephone and video calls: 6 months from the date of collection. Telephone and video call content analysis documents: 1 year from the date of collection. |
| To answer your information and demo request | Our legitimate interest in responding to your requests | Personal data are retained for 3 years starting from the last contact with us. |
| To elaborate analytics of navigation and Site and/or Platform audience | Your consent | The personal data are retained for 25 months. |
| To comply with our legal and regulatory obligations | Our legal and regulatory obligations | Invoices are archived for 10 years. Data relating to your transactions (with the exception of your banking data) are archived for 5 years. |
| To process your applications and manage interviews | Execution of precontractual measures | Your data is kept in an active database for the duration of the recruitment process. If rejected, your data may be kept for 3 months after the recruitment process. |
| To create a resume database | Your consent | The data is kept for two years from the last contact with the data subject. |
| To process data subjects’ requests to exercise their rights | Our legal and regulatory obligations | If we ask for proof of identity: we retain it only for the necessary time to verify. After verification, it is deleted. If you exercise the right to object to direct marketing, we keep this info for 3 years. |
Who are the recipients of your personal data?
The following categories of recipients will have access to your personal data:
The staff of our company;
Our processors: hosting provider, CRM tool, mailing provider, audience measurement tool, electronic signature provider, call and video recording tool, database enhancement tool, cookie management provider;
If applicable: public and private organizations, exclusively to comply with our legal obligations.
Are your personal data likely to be transferred outside the European Union?
Your personal data is hosted on the servers of Google Cloud Platform, located in the European Union. Your personal data may be transferred outside the European Union, secured with the following safeguards:
- Personal data may be transferred to a country ensuring an adequate level of protection.
- Data may be transferred to a country with inadequate protection, based on appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.
What rights can you exercise on your personal data?
You have the following rights regarding your personal data:
- Right to be informed
- Right of access
- Right to rectification
- Right to restriction of processing
- Right to erasure (“right to be forgotten”)
- Right to file a complaint to a competent supervisory authority
- Right to define instructions related to retention, deletion, or communication of your personal data after your death.
- Right to withdraw your consent at any time.
- Right to data portability.
- Right to object.
You can exercise these rights by writing us using the contact details below. We may ask you to provide additional information or documents to prove your identity.
What cookies do we use?
For more information on cookies management, please consult our Cookies Policy.
Contact information for data privacy matters
Contact email: contact@freqens.com
Contact address: 10 rue de Penthièvre, 75008 Paris
Modifications
We may modify this privacy policy at any time. These modifications will apply on the date of entry into force of the modified version. Please regularly consult the latest version of this privacy policy. You will be kept posted of any significant changes.
Entry into force: 27/04/2024